Tamil Nadu State Transport Corporation [TNSTC] — Not picked passengers from Stop and behaving rudely and badly

Address:

641008

I have booked my ticket in SETC site to travel Bangalore to Coimbatore on 02nd December. The boarding time was 22:20 IST in Madiwala police station on 02 Dec, I have waited since 21:40 IST in boarding point,
The bus has not come until Dec 03rd 01:10 AM, my self and 6 more passengers were waited to get a bus, the bus has not come
until next day morning 1 Am, I went to Coimbatore SETC bus stand and asked why the bus has not come, they are not responding me properly and scolding very badly in tamil, this is really too much that we waited almost 4 hours in rain but the bus has not come on regular route, we met all busses with different timing but we never saw the actual bus, we have not received any contact numbers to contact and no one contacted us for boarding, the poor maintenance and irresponsible reply really made to feel bad.
i have asked them for the complaint details but they again started scolding badly, we are sure it’s not our mistake we waited long at the same boarding point but bus has come in different rout, i have attached my tickets here, please try to avoid the situation next time and help others at least. Please arrange some training for them to talk to people with right way, they are not owner for the bus, its our bus they must respond us in good way, we are not their slave.
Boarding Details,
name: Azarudeen A
PNR Number : T18158733
Date of Journey : 02/12/2016
Service Start Time : 22:05 Hrs.
Passenger Pickup Time : 22:20
Passenger Pickup Point : MADIVALA POLICE STATION
Seat No/s : 27, 28
Please call me at any time for any queries,
Name: Azarudeen A
Ph: +91 [protected] / +91 [protected]