Tanishq In Phoenix Mall Bangalore — I was forced to buy a bangle at a higher weight

Address:

Bangalore, Karnataka, 560048

I had gone to phoenix mall bangalore on 08/05/2016 at about 1800 hours to redeem rs 50000 invested in golden harvest scheme. We finally decided to purchase a bangle to our liking. The bangle was sold at weight of 16.016, whereas it actually weighed only 15.983 gms. The reason was that the billing person could not bill at the correct weight because the weight tagged was even slightly higher than 16.016 gms. They tried to find another suitable bangle of the similar design, but could not locate one at this weight. The floor manager then tried to sell me a similar bangle weighing around 22 to 23 gms and saying that he will give a discount of waiver of 20% making charges. Please not that this offer was not given initially for the 16.016 gm bangle which i finally bought out of compulsion because i had already wasted more than 2 hours because of the "differing weight" hassle. This was during the akshaya tritiya time. I have noticed later that sms had come to my mobile about 20% off on wastage charges of plain gold jewelry. I bought plain gold jewelry and the same was not offered earlier until the weight issue cropped. I have also got an sms of free gold coin offer on every purchase upto 09 may. We purchased on 08 may. The free gold coin offer was not given because they said that they have already given 20% off on wastage which according to them was more beneficial to me. However, in the initial stage they were only talking about the free gold coin and not the 20% off from wastage charges. Clearly they were not transparent and were not offering published discounts. Finally i accepted to buy the bangle at the higher weight. The bill number is pxb/cm/1163 dated 08/05/2016 at 8:57 pm. Three hours after we stepped into the show room. We had a similar terrible experience when we were coerced by the sales person to become a golden harvest member, much against our wishes because we did not have time due to other engagements. He said that he will get the job done in 5 minutes and took more than half an hour and messed entries with wrong e-mail id which created problems of payment until corrected by me. Overall, the experience on 08 may 2016 was very poor and i have been short changed, however small it may be. At point of time they were pointing out that they are giving me a special favour by offering 20% off from wastage charges. Only later did i realize that the offer has been published, which i saw as a sms much later. Poor show by a brand like tanishq. I have an encircle number and i am open to giving my mobile number if you wish to discuss with me. My e-mail id is [protected]@yahoo.com