Hi,
This is Ashish Gohad, visited your Dharmpeth Nagpur shop on 24/10/2023 for purchase of short mangalsutra for my wife. For that we have exchange our old mangalsutra. While valuation of old mangalsutra your staff didn't explain details of deduction from gold purity. They calculate 70 % purity of my old mangalsutra. When invoice generate I shock to see further more deduction of 8% from 70% gold value.
When I ask for clarification, your staff justification was it's as per policy which was not explain before melting gold.
Now my question is when Tanishq calculating gold purity 70% of my gold why r u deduction more 8% for impurities. This is as same like local jwellers. We are already paying higher making charges.
U guy's spoiling TATA image.
Surprisingly your manager was watching all this, didn't bother to come and intervene in matter. My baby was not co-operating hence I made payment and left you shop. Sharing invoice details for further investigation and resolution.
DoC/I/NGP/6988 date 24/10/2024
If not resolved in next 7 day will escalate to consumer court. Was this information helpful? | 
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