[Resolved]  Tata Capital — ECS debited predated without my notice - 26, 610/-

Address:	Hyderabad, Andhra Pradesh, 500074
Website:	[email protected]

Dear Tata Nodal officer,

Sorry to say that I am undergoing lot of pains in my life due to tata capital has presented my monthly EMI in advance on 5th Dec 2016 ( Instead of 9th dec 2016 ) without my notice.
Also on 9th dec 2016 another ECS as debited.

TATA customer care replied saying the ECS debited on 5th dec 2016 is settled for the outstanding ECS in the past and communicated to me about this transaction over message -SMS which I never received.
I requested to provide me the proof that tata has sent sms to me and tata customer care executive promised to send me the statement/report /document which has the proof to confirm that i was informed about debit of ECS on 5th Dec 2016 for outstanding EMI. But till now I did not receive any proof for the communication given to me.

I admit that If I have any ECS pending in past I am liable to pay that along with the charges applicable and I have been informing to customer care that I will pay this outstanding at the end of loan period.

As per the personal loan agreement I had with you, you have agreed to present ECS on 9th date of every month and it is happening the same way.
Need your explanation is this the right way of debiting money from my personal account without my notice..? I have planned my financial needs accordingly for entire month and because of your action my complete family landed into troubles.

Earlier, as per case id: 2389326 I have sent my kotak bank cancelled check to tata Capital customer care. ( Deepika promised me that the refund of extra ECS debited will be done before 22 Dec 2016.) But later It all went to false promise and your support went moving aroung the bushes.

I kindly request you to take appropriate action on this as I have underwent lot of troubles with your action. I do not find any other option to escalate to higher authority to get clear idea what happened in my case.

Personal loan account no.# 5751509 ( Please refer my call list to TATA customer care, , and collect all case id's register on this issue )