[Resolved]  Tata Capital — Non-receipt of EMI refund cheque lingering for last 3 months

Address:

New Delhi, Delhi

I would like to raise a complaint on an issue with non-receipt of an EMI refund cheque lingering for last 3 months. Taken a car loan, account no. [protected]. I sold the car (Honda City) and foreclosure amount cheque submitted on the 1st / 2nd of May, 14. The ECS EMI was due on the next day. So, because the time gap between foreclosure and ECS EMI was small, the May EMI got deducted from the account. The amount was INR 15000. This amount is now due to me as a refund. The cheque was not received and I raised a request (ticket number 939920) to look into this - the call centre could not provide any information to me on the status. I called 3 times between 19th to 24th May and they did not have any clue on what has happenned and what is the resolution. Finally I was given the number of the Delhi office to speak to Kunal Sachdev at[protected]. Chronology as follows: Spoke to Kunal Sachdev on 26th May: he said he'll check and get back. Called up and spoke to Swati on 14th June at[protected]: she said, she'll check and get back Called up and spoke to Swati on 21st June again: she said speak to Mr. Satish Kumar Call up and spoke to Mr. Satish Kumar: he mentioned the cheque has been delivered to my residence on 22nd May. Gave me the First Flight courier POD number: D[protected]. I have checked and saw they have a status delivered and a name "Manoj" receiving it. Please note that this cheque is not delivered. The Courier status is wrong and I still do not have the cheque. Called up the offivce again on 19th July: Spoke to Mr. Neerav: he mentioned he'll get back Called up office again on 28th July: Spoke to Mr. Satish. Of course he said the same thing - will check and get back. Now this is of course a case of a forgotten customer running around and none is doing anything. I am escalating this to be resolved asap. Thanks Manas Dasgupta [protected]