[Resolved]  Tata Croma — Tata croma 3g tablet (Crt1125q)

Address:	Thane, Maharashtra, 401107
Website:	tata croma

I want to share this terrible experience I had with TATA Croma, when I purchased their TATA CROMA 3G Tablet (CRT1125Q) from their outlet in Bhayender (opp Maxus Mall) Within two weeks of purchase the tablet started showing errors in function. We went to the showroom to report the malfunctioning of device and we were informed that it was minor program error and that it will be resolved within two days. We received the tablet repaired from the showroom in two days. Then again within a week the tablet began malfunctioning. So we went to showroom again and this time they told us that the piece is damaged from inside and therefore could not be replaced and can only be repaired because damage does not cover under guarantee. I asked them how the piece is damaged from inside whereas there in evidence of any scratch or physical damage on the outside, to which they could not respond because they knew that the tab was repaired by their service centre. I tried to contact their regional service manager Mr. Janak Doshi, and wrote him detailed email, but he did not respond despite several reminders. On the contrary, I received the sms from their service team that the issue is resolved and closed, whereas the tablet is still in possession of their service team. I wish to take up the matter with consumer court or some legal authority. Please advise where I can approach to escalate this issue. I also advise you to be careful while purchasing the TATA Croma Tab I have seen several other frustrated customer like me banging their heads to the poor lousy responses at the customer service desk of TATA Croma. Yours Cordially Nasimuddin Shaikh