Tata Memorial Hospital — ngs report delayed

Address:

Dr. E, Dr Ernest Borges Rd, Parel, Mumbai, Maharashtra 400012, Mumbai City, Maharashtra, 400012

My father has brain cancer . I had to do NGS for identifying target for the next chemotherapy procedure as suggested by doctor. The NGS blood sample was submitted on 15/5/19 and I was assured that the report will be available on 14/06/19.
However today when I contacted for the same, I was notified that due to technical difficulty the report will take another 1 month. I am an outsider in Mumbai currently staying on rent. For this entire time no one informed me that there was a technical fault. A NGS report generation does not take more than 5 days. These people are just lying and making fool of common people. My father needs the chemotherapy started as soon as possible. I need the reports immediately.