Tata Memorial Hospital — staffs and guards here are not at all worth working. worst behaviour with patients and attendant.

Address:

Dr. E Borges road, parel, Mumbai, Mumbai City, Maharashtra, 400012

Respected sir/maam,
I am swetaleena das, visited the tata memorial hospital (Homi bhaba building) on the dt/26/04/2019 & 27/04/2019 for my mom’s (Mrs. Jayashree mohanty-case no-12566) medicines, as she is suffering from lung cancer (Adenocarcinoma mutation) this is been her 6th month of treatment. We visit first time at tmh so totally new to this hospital system. It has been 1 month by now my mom is in the process of treatment in tmh. I wanted to raise my concern that the hospital staffs and doctors are too careless against the patient. As my mom is a credit patient and after all the diagnosis done she is prescribed to take new medicine which is worth of 13 lakhs for 3months. So the prior information has to be sent by tmh director to the directorate of rourkela ispat general hospital, that the treatment cost is exceeding from the bill amount. As per the credit patient norms there is direct relationship between 2 hospitals no middle man needed. But now the accounts head of tmh named gayathri shetty instead of taking the case she is telling do on your own way. As you are a credit patient you are responsible to speak with your hospital and pass the bill. If this is so then why company did not asked me to directly deal with tmh?? In other way when it’s already mention in the movement order and referral order that “if the amount exceeds then official mail should be given to referrals hospital from the referee (Tmh)”. If i as a patient will do all these then why the bloody accounts dept, customer relationship dept and all enquiry dept sitting here?? Only to eat patients money doing nothing. And to highlight the worse was the staffs and security guards are behaving like they are the director or the ceo of the organisation.
We believe tata as brand and reputation. If this is the service you provide to the patient then better to close the hospital and handover this to ngo. I suggests if it happens daily it only impacts the reputation of the legendary tata family. I voiced out don’t think the thousands who undergo this humiliation everyday will ever. Kindly do the justice to me otherwise i will go for higher authority concern.
I am enclosing the documents here.