Tata Unistore Limited — Tata Cliq customer not responding for return/refund

Website:

tatacliq.com

[protected] Forwarded message[protected]
From: rohet
Date: Mon, Sep 13, 2021 at 1:57 PM
Subject: Re: Your TATA CLiQ order for Marshall Minor II Bluetooth Earphones with Microphone (Black) has been delivered
To: CS Management

Avinash, There is no response from your side on return/refund for order id:[protected]

What do we make out of this?

On Sat, Sep 11, 2021, 11:37 rohet wrote:

Hi Avinash,

1 business day is gone & noone has contacted us. Neither there's any email confirming the return/refund.
Already this is the third instance of proving this is merely lipservice.
The Internet is filled with such scenarios, where people are told to wait forever to no avail by Tata Cliq customer care.

Kindly process the return/refund immediately without any further hassles.

Thanks,

On Fri, Sep 10, 2021 at 11:28 AM CS Management wrote:

Hi Rohet,

I’m Avinash from the TATA CLiQ customer service management team.

I hope you are keeping well through these unprecedented and difficult times.

Thanks for reaching out and we are so sorry to hear that you are facing issues with your order.

This complaint is now registered with us and the case manager will reach out to you in the next 1 business day, please be certain of it. Our team is prioritizing your complaint and will do everything they can to fix it as soon as possible.

We greatly esteem your relationship with our company and are very sorry for the inconveniences you have suffered.

Please feel free to reach out to us by responding to this email. We’d be happy to assist you in any case.

We appreciate your business with us and solicit your cooperation.

Warmest Regards,
Avinash
Customer Service Management | TATA CLiQ

[protected] Original Message[protected]
From: rohet [phunsukproxy+[protected]@gmail.com]
Sent: 10/09/2021, 11:01 am
To: [protected]@tatacliq.com; [protected]@tatacliq.com
Subject: Re: Your TATA CLiQ order for Marshall Minor II Bluetooth Earphones with Microphone (Black) has been delivered

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi,
This is regarding the very first order placed on TataCliq and pathetic experience thus far.
We received the wrong color. Called customer care, Swati lekha gupta said the order is not marked as delivered in the system and gave a ticket number 03012308 verbally and said the same will be sent in email and phone. But nothing came in sms or email.
Later we managed to create a return request on the app with images.Later got a call from Suyog, who asked for the outer packaging, he was informed that tape was off on the shabby outside box. Then Suyog started speaking in a derogatory manner to which he was told to connect to someone respectful and professional, he hung up saying someone will call back. No call came.

Any quick internet search shows scores of complaints on Tata cliq and similar such instances.
Kindly process the return/refund immediately without further hassles

Thanks

On Thu, Sep 9, 2021 at 12:24 PM TATACLiQ wrote:

Time to know, did we CLiQ?
How likely are you going to recommend us

1 2 3 4 5 6 7 8 9 10

Not Likely Maybe Likely

Your Order

Marshall Minor II Bluetooth Earphones with Microphone (Black)
Qty:1
?8999

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