Taxspanner — Paid Amount and Submitted my ITR on their site on Time but they didn't file it

Address:	Span Across IT Solutions Pvt Ltd, 404, CA Chambers, 18/12, W.E. A. Karol Bagh, New Delhi - 110005 Ph: +91 11 4084 4781
Website:	www.taxspanner.com

I took option of self assist completed ITR and submitted ITR on taxspanner on time but they didn't file it on govt website because of which I have to pay a penalty of 5k.

After waiting afor 5 days I reached out to them, case manager assigned was Neelima and they didn't properly respond or call back despite mentioning clearly on mail that their number is not getting connected and is showing as non available

From 5th till 18th daily I was following up with them on mails only as they didnt bother to call back and finally raised issue on chat and got call back and sorted as they didnt even look at ITR i filed and closed on their site till 18th Aug

I paid 5K penality for their mistake - I have recept and completion of my payment to them before due date