Address: | TCL INDIA, GUNTUR CENTRE,ANDHRAPRADESH,INDIA |
Date: Sat, Jun 27, 2020, 17:22
Subject: RE: Tv service
Dear Customer,
We apologize for the Inconvenience caused to you.
Will arrange a call back.
Regards
TCL INDI
Hi,
Please reach me at
Phone no :[protected]
On Sat, Jun 27, 2020, 10:06 indiasupport wrote:
Dear Customer,
We apologize for the Inconvenience caused to you.
Kindly help us with your contact details.
Regards
TCL INDIA
From: swetha reddy [mailto:[protected]@gmail.com]
Sent: Thursday, June 25, 2020 11:01 AM
To: indiasupport
Subject: Tv service
Hi TCL customer service,
I called customer service on 8th Feb and I received an msg to fill the online complaint form as they are currently busy so I raised it but didn't receive any acknowledgement
So I re-raised the complaint again on the 17th March and received an confirmation mail but the service person didn't come.
So I called the customer service again on 30th March but they replied "because of covid situation we can't process the request now".
So I mailed again with my problem to customer service on May 22.
I lodged a complaint again last week and the service person came and checked and said that the panel needs to be replaced (panel pending).Can I please know by when can this be replaced this process is going on for 5 months .
PFA of order details, call data and the mesages
Date: Sat, Jun 27, 2020, 17:22
Subject: RE: Tv service
To: swetha reddy
Dear Customer,
We apologize for the Inconvenience caused to you.
Will arrange a call back.
Regards
TCL INDIA
From: swetha reddy [mailto:[protected]@gmail.com]
Sent: Saturday, June 27, 2020 10:15 AM
To: indiasupport
Subject: Re: Tv service
Hi,
Please reach me at
Phone no :[protected]
On Sat, Jun 27, 2020, 10:06 indiasupport wrote:
Dear Customer,
We apologize for the Inconvenience caused to you.
Kindly help us with your contact details.
Regards
TCL INDIA
From: swetha reddy [mailto:[protected]@gmail.com]
Sent: Thursday, June 25, 2020 11:01 AM
To: indiasupport
Subject: Tv service
Hi TCL customer service,
I called customer service on 8th Feb and I received an msg to fill the online complaint form as they are currently busy so I raised it but didn't receive any acknowledgement
So I re-raised the complaint again on the 17th March and received an confirmation mail but the service person didn't come.
So I called the customer service again on 30th March but they replied "because of covid situation we can't process the request now".
So I mailed again with my problem to customer service on May 22.
I lodged a complaint again last week and the service person came and checked and said that the panel needs to be replaced (panel pending).Can I please know by when can this be replaced this process is going on for 5 months
PFA of order details, call data and the mesages.
They promised new panel but failed to delivery the service and procrastinated 9 months, very tricky people lack of transparency and non accountable behaviour
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