Telangana Southern Power Distribution Company [TSSPDCL] — Issue with Electricity Bills related to Service Nos[protected] and[protected]

Address:

Abdullapurmet, Hyderabad.

Dear Sir/Ma’am,

I would like to bring to your attention the issues we are experiencing with the electricity bills related to service No[protected] and[protected].

Service No[protected] connection is provided to Plot No 33 in Mytri Gokulam Society in Abdullapurmet, Hyderabad. Current Meter installed for this service number is 28227610. In the month of August 2017, while there was no change to the physical meter, department records were updated with a new meter 21962577 for this service number which in fact was installed in Plot No 32 (Issue No 2 mentioned below). This was an error from the department and which we were not aware. Early this year when we noted the discrepancy and highlighted to the lineman, meter number was corrected in the department records following which we all of a sudden received a bill of Rs 40, 958/- despite all the given monthly bills are always cleared well on time, this is due to the fact that the bills which we were paying since August 2017 were not accounted under the correct meter/service number. Enclosed latest and previous bill which has different meter numbers and service number history (Evidences 1 and 2).

Service No[protected] connection is provided to Plot No 32 in Mytri Gokulam Society in Abdullapurmet, Hyderabad. Initial meter which was installed for this service number got burnt in July 2017 following which and upon placing a formal request, lineman has installed a new meter with number 21962577. However, in the electricity department records the meter number was updated as 29718896 which was never installed in this plot. Same as issue number 1, the given bills by the lineman were cleared on time but despite that a bill of Rs 29, 333/- was issued to us when the records were corrected by the department early this year after we highlighted. Enclosed latest and previous bill which has different meter numbers and service number history (Evidences 3 and 4).

We contacted the incharge AE and Lineman to understand the details and while they acknowledged it was due to negligence of department personnel when the meter in Plot No 32 was replaced back in August 2017, they said they are new into their positions and there is nothing they can really do about it, instead we continue to hear that we need to clear the latest bills.

Alternatively, incharge AE suggested to get the meter tested which we did by paying the required challan but obviously it is not an issue with the meter, it is due to incorrect meter numbers fed in the department records due to which none of the bills we were paying got accounted for in the system.

It is clearly evident that this issue is due to negligence of the team in the electricity department and it is unfair to penalise the consumer for it despite we have been clearing all the given bills well on time.

Therefore, request your kind review and consideration to waive off these charges as we are being charged for no fault from us.

Thanking you!

Phani
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