Telangana Southern Power Distribution Company [TSSPDCL] — Misplacement of TSSPDCL Electricity Bill amount paid online

I P. Satyanarayana Murthy having TSPDCL SC No.[protected] and USC:[protected], with ERO No.015 and Sec Tara Nagar, paid online TSPDCL Electricity Bill no.0088 dt.03/06/2022 amounting to Rs. 2250/- with Transaction dt. 04/06/2022 and Transaction time 11:15:28 the details as generated by TSPDCL Acknowldgement. However the meter reader Mr. Johnson and the AE said that the amount is not credited to the sec account. The bankers ICICI bank, Seri Lingampally Branch of my wife Prathi Leelavathi who paid the bill confirmed that the amount of Rs 2250/- is credited to TSPDCL account. On insistence of the Meter Reader the amount of Rs 2250/- is paid again on 27/06/2022 with Transaction Ref No.wICI[protected], Tr.dt.27/06/2022, Tr time: 12:22:49. The amount of Rs.2250/- paid online on 04/06/2022 is neither credited to the bank nor to the Taranagar Section account by TSPDCL. The same is required to be claimed and the amount either be refunded to my bankers or be credited as advance to my Tara Nagar Elec. Account with SC[protected] and USC:[protected]. The action taken by TSPDCL be intimated to me.
Regards
Lt.Col. P.Satyanarayana Murthy.