Our training for CxLoyalty campaign WAHA started on August 16 2022. This is a travel account. Since the training day 1, the trainer would only discuss for a total of approximately 2 hours a day, some weeks a total of 2 whole day no training just logged in to our work PC. We did not take the nesting phase 1 and only went the normal training routing for two weeks. During that 2 weeks of supposedly taking calls, on its last 2 days the trainer would appear and discuss critical tool navigation (wspan) without having us do the drill one by one. He would just squeeze all the information into our heads last minute and would leave us with really small amount of tool knowledge, almost no tool skill. Then the 2nd nesting phase arrived, Monday we did not take calls again and on Tuesday, he left us witg a message on viber saying he would no longer be our trainer and that we should wait for our new trainer. Worst was, he left us with a schedule to go on avail, without a trainer! Most o[censored]s from WAHA were afraid to take calls, while few were forced to go on avail even messing it up. Wednesday, new trainer arrived but did not seem to hear us, our dilemma, and just instruct us to go on avail. He was like the former trainer who would appear once in a while. Now, some from WAHA already went NCNS. Some o[censored]s who were still hanging on tried to file ticket. Please help us and our team go a thorough training specially that travel account is no joke we might incur costly mistake due to little knowledge we had. Was this information helpful? | 
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