Tencent Pubg Mobile — product not received but money deducted

Address:

110091

I recently purchased UC from pubg mobile in game upgrade pack option using net banking. I paid INR 249 and INR 79 to get enough UC to upgrade my royal pass since i already have 398 UC. The amount was deducted from my bank account but i did not receive the promised UC. Kindly look into the matter and provide me with the UC or refund my money. Required screenshots are attached.
In game nick - CÂV3父ShArCo
Character ID[protected]