The Artment — Unethical behaviour by refusing returns of substandard quality items

Company boldly advertises "Free returns" on their website in front of each item and when complained about the dubious size and quality of the product received, they refused any return. This is completely a scam run by ecommerce platforms by selling off substandard items at exorbitant price when you cannot ascertain the quality of the product from the pictures. The product is a cheap clay material and shouldn't be worth half the price they are currently charging.