The Emart — Mobile phone not working & new box old phone

Address:	Kolkata, West Bengal, 712304
Website:	www.the-emart.in

"the-emart" online website & urlis (http://www.the-emart.in/). purchase order date 03.07.2016 and order no:-[protected], amount is -1499-/. when this item open the packet mobile box new but mobile 2nd & charger broken, so this item returned give the mail one mail contact number but no is switch off.. no feedback call or sms/mail.. plz help me and support me.
My name - debdut ghosh, vill-benipur, po-janai, ps-chanditala, dist-hooghly, pin-712304. mobile no-[protected]/[protected]