The Hindu — Non delivery after paying for subscription and still waiting for refund

Address:

600041

Refer mail chain below:i am removing contact details due to privacy, you can get it from the subscription number. Delivery from aug 2015 not done and still no news on refund.
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Hello,

Till today, there is not even an iota of interest shown by the hindu to change the status quo. Despite repeat reminders through mails and telephone calls, i have not had any response or refund or even the delivery of newspapers

Let's meet in the consumer court

Regards,
Santhosh


From:
To: crd ; kannan g ; murali kumar g
Cc: santhosh ramabadran
Sent: monday, december 21, 2015 12:18 pm
Subject: re: regarding the hindu door delivery subscription (Order no: 159383)

Hello,
We have not got any
1.Response or
2.Refund or
3.Delivery
For the past 3 months.

Asking your immediate action for a refund.

Regards,


From:
To: crd ; kannan g ; murali kumar g
Cc:
Sent: tuesday, 17 november 2015 11:04 am
Subject: re: regarding the hindu door delivery subscription (Order no: 159383)

All,

We have not been receiving the hindu newspaper from 11th october till end of october. We received for a few days in early november and then we have stopped getting newspaper from 3rd november completely. My wife did talk to mr. Kannan about this on 3rd november and he assured that he will personally look into this but nothing happened after that

Once more i am asking you to refund my subscription money as this is wasting my time and you guys have also not shown any interest in sticking to your commitment despite you taking full subscription money well in advance

Regards,


From:
To: crd ; kannan g
Cc: murali kumar g
Sent: sunday, october 11, 2015 7:19 pm
Subject: re: regarding the hindu door delivery subscription (Order no: 159383)

Hi,

Since the beginning of this month, october 2015, i have not received newspaper on 2nd, 6th, 7th and 11th. I am tired of calling up you guys (Cust. Care, kannan etc) and letting you know that the newspaper has not come. I do not want to waste 5 rupees (On calling charges alone) every time the newspaper is not delivered

You guys are just not capable of sticking to your commitment. Obviously there are serious issues in your door delivery mechanisms. I don't think no one mentioned in this mail is interested in addressing it. Its not my job too.

I certainly would like to start my day in a better way. So lets get this closed for once. I ask you to refund my subscription amount as i don't think this problem will be solved forever

Regards,


From: crd
To: kannan g
Cc: murali kumar g ;
Sent: monday, august 3, 2015 3:29 pm
Subject: fw: regarding the hindu door delivery subscription (Order no: 159383)

Dear sir,
Pl do the needful.
Regards,
Crd.

________________________________________


From:
Sent: monday, august 3, 2015 2:12 pm
To: crd
Subject: regarding the hindu door delivery subscription (Order no: 159383)

Hi meenakshi,

As requested by you, i am sending the mail which details the issues that i have been facing with the 'the hindu' subscription.

I have subscribed for the hindu annual subscription (Rs 699) recently and i have been promised by the 'the hindu' agent who collected the cheque that the subscription will start from august 1st and the paper will be delivered at 6 am at my residence in thiruvanmiyur. In fact i verified with him a couple of times about 6 am delivery commitment before handing over the cheque to him

Then i didn't receive the paper on august 1st and i had to call up the customer care and file a complaint and then the paper was delivered to me at 9.30 am on august 1st. It was the same situation yesterday also (Aug 2nd). Today i did not receive the paper and i got a call from the agent (Ezhumalai - [protected]) at 1 pm saying that he will deliver today (I am already in office and i am doing my lunch, i don't know what purpose is going to serve...). He is also saying that he can deliver only at 6.30 am from tormorrow.

When i told him that 6 am was the commitment given by the hindu. He rudely said that it is not valid as it was given by someone else and i can go and talk to anyone i want at 'the hindu'

Let me put some things in perspective here

1. I did not go out looking for a door delivery subscription. 'the hindu' came to my door step
2. I did not force the 'the hindu' to commit to a 6 am delivery. 'the hindu' committed to it (All these days i have been going to the newspaper store and getting the paper myself)

Now the 'the hindu' after collecting the cheque going back on what has been committed is just 'not done'

Hence based on the above situation (Non-delivery and not sticking to commitment), i ask the 'the hindu' to refund my money. I am fine going back to my usual routine of walking upto the store and getting the paper myself

To be frank, i have better work to do rather than talking to someone who does not have any decency and also sitting and writing mails like this during my office time. To add to that, i don't want to start my day calling up the 'the hindu' customer care and reminding them to deliver my paper.

Please let's get this done quickly and we can all go back to our usual lives

Regards