[Resolved]  The Mobile Store — Phone sent for repair still not returned

Address:

Mumbai City, Maharashtra, 400089

My phone Sony Aqua M4 was given for repair under warranty in 2nd year by the mobile store in chembur branch on 2nd Oct, on 8th Oct I received an sms stating phone has water damage cannot be repaired under warranty and they are returning same to chembur branch. post which I have called several times & emailed too to both customer care and chembur branch but phone is yet not received. My Job number is RP[protected]. I need my phone back asap, I fail to understand what is taking so long to return the phone if you cant repair it just return it as per the sms and subsequent emails received. please treat this as urgent.
email id : [protected]@gmail.com
phone no: [protected]