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I am also getting the same error message and to contact help desk. I am trying to redeem from ome month. I send them 100 of mails but they send automatic generated reply about the process of redemption. They are blind and abnormal. It becames worst app. They don't want that we redeem our points. They are cheating.
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We need to lodge a formal complain unitedly against The Panel Station immediately
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+91 80 4178 5814
Building 2A, Aster-East Tower, Lower Ground Floor, Embassy Tech Village (Formerly Vrindavan Tech Village), Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka, India - 560103