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Madam/sir, We have purchased thermax boiler from konark engineering distributor of thermax company S/o no.1103 Dated on.11/03/2016 Model no. Teon/500/7/99 The boiler had started in mid of december and now 7 month is completed and boiler faces with same issue that id bearing is been damages twice and pulley of id fan single time due to which our production is been stop by 10-12 days We regretting about our decision to purchase thermax boiler and we are thinking that thermax have provided default machine to us Rather that i have contacted to thermax company in which i have assured that i get an engineer from thermax company in next week but now month completed but till now no one contacted us. I am attaching mail copy you can see that Mukesh ghodke Dear sir, This is with reference to the above subject and subsequent telephonic discussion had with you. Our channel partner m/s konark engineers visited the site. After replacing the motor pulley with new pulley, resolve the issue of alignment. As informed to you thermax engineer will visit next week to check the unit installation and operation. Exact date of visit we will inform you shortly. Thanks and regards, Satish a. Gawas Thermax ltd, c&h ssbu, Technical services, mumbai Mob - [protected] This person has assured me by mail Now i want that thermax engineer will come to our company and check our boiler and assured us everything is fine and raise a complain against konark engineer, nashik that they have not technical person to our site whenever problem occurred and due to this our firm has been close down for 10 days And whenever problem occurred we manage to bring technicians from local and they charge for that heavily and no konark engineer anytime have solve the problem I am attaching all the field report whenever konark engineer have came I want thermax will pay our loss amount which occurred due to them or by konark engineer Acro plastic industries Contact no.[protected] Was this information helpful? | |||
Thermax India customer support has been notified about the posted complaint. | |||
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+91 98 2632 5618
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we purchase wtp ro plant from delta engineering service make thermax at kukadi s.s.k ltd pimpalgaon pisa.we face problem o[censored]ltra filtration unit from start pressure increases above 3kg/cm2 and flow down to 35 m3/hr(required 56 m3/hr) we contact them many times but they not replying us.even not receiving calls.