Theshoppingbazar — no order received

The payment is done already. Have been trying to call, the phone's switched off. Email has been sent. They are not reverting. I need my delivery as it was for my birthday or i want the refund asap. My order is 28057 placed in august 2019. The site was on instagram named "theshoppingbazaar". Some of the sites on google say it's a scam, that it never existed. I have got their email and a phone number which is switched off. I hope to get some help with you.