[Resolved]  Thomas Cook India — miscommunication cost my trip

Address:

Hyderabad, Andhra Pradesh

Hi

I have applied for phillipines visa from hyderabad saifabad branch on 24th jan.
On 27th jan chennai visa team identified some documents need change and send out an email to hyd office. But unfortunately they havent shared that information with me.
Without so, they have informed only about the new noc letter needed from the company as digital signature is not allowed. They have forgot to give the remaining info on documents required.
I went back to saifabd branch and submited the noc.
Now after a week, on 4th feb, representative from saifabad branch called me and asking for itr document. As i havent applied the itr before, he advised my visa gets rejected so better take back my application so i won't get the reject stamp on passport as well as thomas cook wont get the bad reputation within phillipines consulate.
Based on his advise i have cancelled my flights.
This whole story i didnt knew until yesterday when he farworded that 27th jan mail came from chennai visa team.

Because of the miss communication, i have lost 40k on flight charges and reuined my holiday.

The whole converstion are in my emails for proof.in recent conversation in his words "so you said you will cancel the flight ticket because it was confirmed but we never ask for confirmed ticket". I think any embassy will ask for confirmed air ticket. What sort of employees does thomas cook recruit? Just for the 3000 rupess process fee, you guys ruined my holiday and left with huge financial losses

Here is my question?

Why havent they check my documents on the day i pay the fees which is 24th jan?
Why havent i been informed about the document requirements when the agent get to know on 27th jan?

If you know your job, i might have saved my time.. You should simply refuse my application.. But you kept anf wasted my time, money

And i have been requesting to provide the legal counsel email or phone so i would like to take up this issue to consumer court

If i get to know what documents needed by 27th, i would not have been in this position now.

If you provide the email address, i will send all my conversation

My expectations thomas cook has to pay may flight charges and application charges, because its purely your mistake not to let the customer know about the requirements.