Times Of India — Daily paper not being delivered - Rude delivery person

Hi,
This is Sylvester from Chennai.
My parents reside at Trichy, Tamil Nadu and have subscribed for the annual subscription of the English daily paper.

But from 16th of Last month, they have not received the papers and the delivery person refuses to deliver the paper and is demanding for extra charges on a monthly basis to deliver the paper at the given address of No:6, Nehru Street, Ponmalaipatti, Trichy 620004.

This is not the first time this is happening since they faced the same issue last year as well.
We have heard that the delivery guys is rude to other people as well in our locality.
We have already lost 1 months subscription and need a immediate solution to this and it better be a permanent one considering the status and reach of your publication.

If this needs to be taken to a higher level or a different channel to be looked into, kindly advise the same.

If i need to make a formal complaint on this, i don't mind as well.

Look forward to hearing from you at the earliest.

Thanks,
Sylvester Noronho
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