Times Of India — Kids summer event

Address:

Kolkata, West Bengal, 700027

Dear Sir/Mam,

I am an avid reader of Times of India and so as my family. Recently I came across an article on summer events organised by Times of India in Kolkata for kids. Since I have a 6 year old daughter, I was very excited to enroll my daughter in some of the activities. however the age limit for these workshops was not mentioned in the article. When I registered in the website I selected 8 years from the drop down as there was no option for 6 years however had entered the right class i.e, is class 1 expecting a call back. Yesterday to my surprise I received a call for the Cake baking event in Paris Cafe from Times of India. I had clearly revealed my daughter's age to the the Lady who had called to confirm her nomination. She told me her age is not a problem and participation is confirmed. I also asked her to take the nomination for my cousin's daughter who is 7 years old, her nomination was also confirmed by her.
To my surprise, with much excitement when my child reached the venue she was asked to leave as her name was not registered. After waiting there for 10-15 mins crying & sobbing, my daughter was allowed. This happened because I had called back the no. from which I received a call yesterday. Arjo Ghosh who took the call blamed me for registering and though allowed her at that moment but called me back stating I was rude to him. I was taken aback as TOI is very special to me and the brand image I had created was destroyed in a moment. Though I was informed and confirmed by someone from Arjo Ghosh's team yesterday about the participation and that too after revealing the age and confirming several times, I was blamed by your employee for registering her.
Inspite of harassing a kid at the venue, the call back from Arjo Ghosh or rather TOI was completely unexpected. This was definitely a good learning for me and a worthwhile experience to share with other parents who inspite of several other activities in Kolkata die to send their kids in TOI events.