Times Of India — Times of india subscription renewal pending since 15/9/2015

Address:

600119

I am a resident of Sholinganallur for the past 4 years. Your agents here are the bosses and they can harass a customer as per their whims and fancies with no executive taking action or no superior warnijg them of their wrong doings. The customer is at the receiving end for questioning about the non-delivery of the newspaper as and when they wish. My subscription has not been renewed since the 15th of sept, inspite of repeated requests to the agent. Finally one fine day he tells me that he is at loggerheads with your management and I should ask somebody else to supply my paper. I then contacted your office 4-5 times since October 10th, 2015, inorder to get my subscription renewed and am being told that all your executives are very busy and they would be meeting me regarding the renewal of my subscription within a day or two. It is the 22nd of october today and then finally have decided to lodge a complaint. Are ur agents so much at liberty to choose their customers and refusing to renew and deliver my paper on being questioned. Is this the customer treatment we get for being a TOI Subscriber? This problem was not there in the city. your agents are reluctant to spend on petrol when the customer is slightly out of their way. My strong opinion about ur agents in Sholinganallur is that he doesnot even know the value of the work he is doing. To him what if I don't deliver the paper one day and fill my pocket by selling it outside. Who is there to question me. You people should also know the credientials of the person who is being made an agent. Is this the treatment meted out to ur customer? If it is right on ur side to overlook the wrong doings o[censored]r agent. I want my subscription renewed at the earliest and my delivery guaranteed with a good agent.