Times Of India — unable to receive the newspaper in spite of several requests

Address:

TOI, Hyderabad

My subscriber id is hy[protected]. I have not been receiving newspaper even since covid-19 lockdown started in hyderabad. Other newspapers have started the service in our apartment. However, i have not been receiving the toi newspaper. I have tried reaching mr shravan, toi hyderabad incharge and the toi authorized distributor of this area mr srinivas. Mr srinivas didn't even bother to answer my calls.. Even mr shravan has not responded. I am really surprised by the way they are treating the subscribers. They are sending me several reminders for renewing my subscription (By mails and on mobile) which is due now. On what basis, should i renew the subscription now?
I have been a loyal subscriber for more than 6 years now. Yet, i am being treated like this. This is very unfortunate and disappointing. I would expect toi to take action immediately.