Tirumala Tirupati Balaji Travels — fraud and verbal abuse

Website:

www.tirupatibalajidarshanbooking.co.in

I booked a chennai-tirupati one day package online with tirumala tirupati balaji travels (Venkata narayana road, t nagar, chennai -600017) on 23/05/2018 for the scheduled trip on 27/05/2018. I booked this for a cousin of mine who lives in port blair and she came to chennai primarily for tirupati darshan. It was mentioned in the confirmation mail sent by the travel agency that the darshan tickets will be sent to me and a representative will contact me with further details. Neither of these happened till 26/05/2018 and i contacted the number given in the confirmation mail. I was told that i should be there at 6 am at the guindy railway station stop. We waited there from 5.40 am to 7am and no one showed up and contacted us. The contact no. Given in the confirmation mail was put in call divert and no one picked up. I contacted the same number today to express my grievance (Mr. Parthipan [protected]), to my shock, instead of apologising, he shouted at me abused me. He told me that i should have contacted them over phone before booking. This, to my knowledge, is not a practice in online booking. I told him that i am going to take this up seriously and will make a formal complaint. I now demand adequate compensation from the travel agency that include my cousin's up and down air ticket from port blair, to and fro cab fare from my residence to guindy railway station and a suitable compensation for inconvenience caused in addition to the money they collected for darshan. And of course an apology for the verbal abuse.