Tjori — Order placed and delayed, then removed and no proper response

I have ordered White Organza Kurta from Tjori on 22 july 2022, expected delivery date was 3 Aug 2022.
Order not received on above date, then extended delivery date was 25 Aug 2022 and after few days when I checked, it automatically removed my item from orders and it was not mentioned under billing as well.
After multiple mails to get in touch, I got to know that they have cancelled the order on their own. I kept on mailing them that I want to speak to human coordinator through phone call, but all in vain. and the contact number on the website is said Invalid when dialled.
Then again after many emails, they said that they will provide credit voucher of tjori for the above said order as they are unable to complete the order. I denied but they turn deaf ear to any requests.
And now they have given me credit voucher of tjori instead of refund.
Now I am again stuck at Tjori and I need to buy from them which I am not willing to.
This is such a wrong act of theirs. My money got stuck with them and I don't want to shop with tjori again after such experience.