Tjori — Shopping site did not deliver package nor refunded

Address:	1-8-67/2, one ness road, alwal, secunderabad.
Website:	Tjori

I ordered 2 dresses on Tijori shopping site on 23rd of sep worth 2028/- The promised delivery date at the time i placed the order is 10th of oct. i waited until 6th of oct n stared to check if the package is shipped on 6th of oct there was a tracking number updated in the site as i tried to track using the number it says it is invalid. I tried to reach the site through phone which isn’t working, i dropped n email asking for correct tracking details there was no respond i dropped email every single day. On 11th of oct i got one response stating package is shipped n a link to track it. By which i got to know the initial details provided where just to bluff customer. Now as i kept tracking since 11th of oct on ecom express. The Estimated delivery date was given as 14th of oct. From 14th of oct the package is stated to be at local station (new alwal) which is exactly the delivery location too. As the package was not out for delivery on 14th i kept emailing them everyday since then till today there is not even a single response from Tjori n there is no update on the package tracking. I have neither the order nor refund, i ordered it for festival which is also gone. This is my first order from Tjori n i must say they ruined my festival vibes n it is such a hectic to contact them, all they do is simple take money from customers do not ship them orders n simple use the money. This is not acceptable. I recommend not to purchase from them as they do not operate through phone n never respond to customer emails.