TNSTC — Conductor said Online booking of TNSTC ticket is Not VALID

Hi I'm Rishikesh From vellore . I'm studying In Trichy. At 9:30pm there is a government SETC bus from Trichy To Vellore. I usually travel in that bus by booking online in tnstc.in. The same way I did yesterday. I had the ticket's Printout with me. I reached there at 9pm itself. After the bus started the Conductor told me to get down telling that charting has not been prepared& online booking is not valid today. It is the only government SETC bus for vellore at 9:30pm from Trichy. They changed the ticket booking pattern according to their convenience. Then why should I have to book online?. Then what is the need for online booking facility ? I was pushed out from the bus while I was keeping the proper ticket & I'd in my hand . I request to take necessary action. The bus id no is E-2736. PNR number T10364307. Plz take proper action.