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same this has happened to me. Purchased a band sealer from them which didn't even work properly for a month. I got the same reply as you. I will look for legal recourse because if no one takes the step forward companies like these will simply flourish at the cost of consumers. Oh btw they only deal with chinese machines which i didn't check before buying.. My fault that.
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Toolsvilla.com, Nachan Road, Benachity,Durgapur-713213, West Bengal, India.
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