Toothsi — Pending refund more than a month

Address:	House no 672/C, Sainik colony. 180011
Website:	Toothsi

Hello,
So, last month I decided to buy the plan from Toothsi but on receiving the plan from dentist, I decided not to proceed with the plan because there was no progress shown (in before & after images) and my dentist clearly told me there would be no desired results which you want (due to implantation done in my front tooth o[censored]pper jaw)
So Now I am reaching out to the toothsi representative for my payment reimbursement that I made. I texted him on whatsapp, called him as well but no response.
Kindly reimburse my amount asap as I have been asking/chasing them for it from over a month now.
Kindly assist me in getting my refund amount back.
Total amount I paid so far= Rs 11, 000.00
X ray= Rs 750 (which they told is reimbursable)