Travbond — money paid for holiday package is not refunded still in spite of cancelling the package

Address:	New Delhi, Delhi
Website:	www.travbond.com

We had booked a package for andaman 7 days 6 nights through travbond in the month of october 2019. We paid rs. 20000 as initial amount. Our flights were booked for 23rd nov 2019. We were continuously following up mr. Anshuman for hotel bookings and he said he will do it in november. However, just 2 weeks before our holiday date, anshuman told us he is not able to book the package with the budget quoted initially. If we wish to proceed with the hotels which v chose we have to pay additional 15000. It was a shock for us that they informed this at the last moment. We asked them to cancel our package and refund the amount in the second week of november. They told that they will refund the amount within 15 days but till today i. E. Second week of december we have not got our money back. Whenever we are calling they are giving us excuses and extending the date of refunding the money.