[Resolved]  Orange Tours & Travels — Transaction failed-Money deducted and refund not done

Address:

Hyderabad, Andhra Pradesh

I tried book a ticket from Secunderabad(suchitra) to bangalore on 30th august, 2013.Transaction failed but money(Rs.950) got deducted from debit card.I didn't even get the transaction failure mail.I immediately rang up to customer care [protected] and informed the same.They told me that the money will be refunded within 7 working days.i waited for 14 days but didn't get any sign of my money being returned.i mailed to [protected]@orangetravels.in mentioning very clearly that my transaction failed and i didnt get any transaction mail. i got a reply from the same id asking me to send a copy of the transaction failure email which i didnt get.I sent many mails requesting them to refund my money and rang up many times to [protected]. Nobody replied to my mails.On calls, they kept on saying that the issue is being escalated to the manager and i would be getting a call from him regarding the issue, I waited for a week but didnt get any call from anyone.. I request the concerned authorities of orange travels to refund my money at the earliest. (My contact number [protected]).