[Resolved]  Travel Triangle — complaint for trip id 2192949

Address:	Surat, Gujarat, 395007
Website:	traveltriangle.com

Hi,

My name is neha gupta, i booked via travel triangle, agency named north india tours and travels.

The service provided by the agency was very poor and they charged me exorbitantly high for the service.

I would like to list my issues that i faced during the trip.

They first told me that my volvo from delhi to shimla is at 8:30pm. I had to reach there by 8 so to manage time i had to book a flight early morning from surat to delhi (Which was connecting flight) and i had to spend all day out.
Later they told me that the bus is at 10:30pm. They said me that the volvo of 8:30pm will drop me early morning in shimla, while the volvo manager told me that there is volvo leaving at 8:30pm.

The pick up for volvo was in a very shabby place "majnu ka tilla" and the owner knew i was traveling alone. The bus was semi sleeper with no leg rest as well, i traveled all night in this bus.
The bus did not reach on time and i lost half of my day, i could not freshen up and go to my hotel as this would have consumed an hour. So i had to take another hotel on my way to sight seeing to freshenup and have breakfast.

The restaurant that he provided in shimla "hotel green view" was also at a deserted place, i could not go out in the evening or night for a walk. The food was poor quality and very few options available.

The agency did not tell me that heater is not included in the package. Only when i complained about it then they said that it is already in the clause. If i am to read the clauses i would better book my trip on my own. I have attached the conversation with the north india owner on how he handled the issue.

The hotel in manali "hotel silvermoon" that he gave me was also shabby, the bathroom ceiling was leaking (I have attached a video of the leaked ceiling as proof). The food was poor quality and very few options available.

They have charged me an amount of 17000inr while the total cost of the trip is quite low. With the poor service they provided i need an answer from traveltriangle and a partial refund too.