Travelook — My refund

Address:

Gurugram

So on 20th oct i’ve booked my ticket from delhi to pune through this website called Travelook but somehow i have to cancel this because i have to book it for another date to cancel i’ve called vistara to know if i’ll get full refund they said yes so I canceled it through them and clamining that i’ll get refund within 7-8 days knowing uts perfectly ok but to recheck i called travelook they said please give us the screenshot claming that vistara had cancel the flight and Travelook had to give us the refund and you’ll get refund by 10 days maxon hustel over that i’ve called vistara and manage to get the mail by 23rd immediately I’ve forwarded them and then when i called them on 25th they said you’ll get your refund by 33-35 days when i asked why they said it is the policy, when i called them before they didn’t knew about the policy ? They are just fooling me around when i asked them to arrange my call with their senior they just said thankyou for call i cant help you please help me with my refund