Travelook — Refund not intiated

My name is Mohammed Imran. I was booked a Flight ticket on[protected]
From surat to hyderabad Amount is 5359. And ref no ; REF[protected] From Travelook and ticket was cancelled from the travelook end. It was already more than 60days i havent recieved my refund. When ever i calling to travelook customer support they are very rude and unproffessional on call. Please check and do needful