Trendin.com — 1186057 order not yet delivered

Address: Bangalore, Karnataka
Website: Trendin.com

1186057 order placed on 8th May 16. Trendin shipped it on 9th May 16 but still courier didn't deliver it. I contacted Trendin customer support on 16 th May (which was delivery date) they don't have any info about courier then asked 2 days for update.
today on 19th May after 2 days when courier is not delivered then I contacted again customer care then situation is still same. Trendin don't know why it is not delivered to me. now they need 3 working days to update me status on my order.
while I asked them to cancel my order and initiate my refund then they said it will be initiated only after delivery of product...disgusting..Trendin don't have proper mechanism on their vendors and my money is struck there. Pathetic customer care services... Pls refund my money asap otherwise I will go to consumer forum.
Jitendra Gupta
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