| Address: | 500056 |
| Website: | Trendin.com |
I had placed an order on 16th may 2016 and it's 3rd june 2016 today and i still don't know when i will receive my order. I had sent an email on 30th may and i was asked to wait. I called the day after and i was promised a call from supervisor which i never got till date and i was asked to wait again. I sent an email again for which i got the same response that i should wait. I called again today and i asked for the supervisor and my got was disconnected. So i called again and i am again being asked to wait 2-3 business days to just get an update. Following are the emails i received:
Image
Subject
Dear madhavi, thank you for contacting trendin customer support this is in regards to your query for the order number 1193270. Firstly, accept our sincere apology that you had to face such issues with us regarding the produc...
Response by e-mail (Madhupriya) (03/06/2016 12.39 pm)
Dear madhavi,
Thank you for contacting trendin customer support
This is in regards to your query for the order number 1193270.
Firstly, accept our sincere apology that you had to face such issues with us regarding the product. We understand the pain you went through because of this delay and i am truly sorry for that.
We, in trendin have every desire to address your needs and provide the best solution available. Hence, we have escalated the issue to concerned department and will definitely get in touch with you within 2-3 working days. We look forward to continuing our relationship with you and hope that we can serve you once again.
We apologize for the inconvenience caused to you due to this and appreciate your patience while we get this resolved.
If you need further assistance, please feel free to contact us at[protected]/[protected] or send us an email at [protected]@trendin.com.
Regards,
Madhura
Trendin customer support.
Question reference # 160603-
Image
Subject
Dear madhavi, thank you for contacting trendin customer support. This is in regards to your request for order cancellation against the order number 1193270. We are sorry to inform you that the order placed by you on may 16, 2016 has b...
Response by e-mail (Nandini m) (03/06/2016 12.32 pm)
Dear madhavi,
Thank you for contacting trendin customer support.
This is in regards to your request for order cancellation against the order number 1193270.
We are sorry to inform you that the order placed by you on may 16, 2016 has been processed and it would not be possible for us to cancel the order now. However, we suggest you to reject the order at the time of delivery and the same will return to our warehouse.
If you need any further assistance, please feel free to contact us at[protected]/[protected] or send us an e-mail at [protected]@trendin.com.
Regards,
Nandini
Trendin customer support.
Question reference #[protected]
Image
Subject
[trendin] your trendin.com order (No:1193270) has been shipped
Response by e-mail (Mohammed junaid) (01/06/2016 11.28 pm)
Dear madhavi,
Thank you for contacting trendin customer support.
This is with regards to your concern about the shipment delivery related to the order number: 1193270.
We apologize for the inconvenience caused to you. We would like to inform you that, we have already forwarded the issue to our logistics department. We would request you to provide us 2-3 working days, so that we can resolve this issue.
If you need any further assistance, please feel free to contact us at[protected]/[protected] or send us an e-mail at [protected]@trendin.com.
Regards,
Junaid
Trendin customer support
Customer by service email (Madhavi idury) (01/06/2016 04.49 pm)
I am really disappointed with the response and service. I was promised a call from the supervisor yesterday by one of the associates, which i never got. The associate just simply told me that supervisor is not available. So basically, as a customer, i was denied transfer of call to supervisor. And i am not sure now when my product will arrive. I was told by the associate that the shipment has reached hyderabad on 19th but you guys have failed to deliver it to me which is not acceptable at all. I was not given any surety of when my product reach me. I was just told that my request will be processed in 2 days. Which does not give me any specific timeline whatsoever. And on top of it the associate denied my request to speak to a supervisor and i was given a false promise that supervisor will call me with in 2 hours.
Please know that since you have failed to deliver my product, i would be submitting a complaint at consumer court, as you guys are not even responsive as customer support, if you fail to deliver my product in next 2 days. Also, if you are incapable of delivering my product in next 2 days please cancel my order and i would require the full refund of the amount, 'including the trendin credits that i have used to place this order as those credits were given to me when i had returned an order previously.
Request you call me in response to this email, instead of sending me vague emails like the one below that looks like nothing more than copy paste of some pre-existing templates that you might have (They do not give any assurance whatsoever of the query that customers have)
Regards,
Madhavi
Sent from my iphone
On 30-may-2016, at 2:00 pm, trendin.com wrote:
Response by e-mail (Mohammed faiz) (30/05/2016 02.00 pm)
Dear madhavi,
Thank you for contacting trendin customer support.
This is with regards to your concern about the shipment delivery related to the order number: 1193270.
We apologize for the inconvenience caused to you. We would like to inform you that, we have forwarded the issue to our logistics department. We would request you to provide us 2-3 working days, so that we can resolve this issue.
If you need any further assistance, please feel free to contact us at[protected]/[protected] or send us an e-mail at [protected]@trendin.com.
Regards,
Faiz
Trendin customer support
Customer by service email (Madhavi idury) (30/05/2016 12.40 pm)
Where is my order?
Quite disappointed that it has still not arrived!
Madhavi
Sent from my iphone
On 17-may-2016, at 9:01 pm, trendin.com wrote:
[protected] /[protected]
24 hours x 7 days
[protected]@trendin.com
Trendin.com - offering free length alterations for all purchases. Know more
Hello madhavi,
Greetings from trendin.com
We are pleased to inform you that your order no. 1193270 is currently being processed.
Currently shipping
Invoice no : [protected]
Awb number : b02025848
Courier partner : aj express
Tracking url : http://tracking. Ajexpress.In/
Estimated delivery :[protected]
Sl. No details quantity
1 people blue jeans - color : blue, size :34 1
It may take 24-48 hours for the tracking information to be visible online.
Trendin.com offers no question asked returns within 15 days of delivery! You may initiate returns here for any of the items in this order. The returns and refunds are subject to trendin's return policy. You may opt for a refund or trendin credit vouchers that may be redeemed on subsequent purchases.
Cheers,
Trendin
The official online store
www.trendin.com - an aditya birla group initiative
We can also be reached at:
Trendin
A division of madura f&l, 1st floor, gayathri tech park,
Plot no. 183, kiadb industrial area,
Road 1b, bangalore - 560066, karnataka, india
Was this information helpful?
Post your Comment