Trendin.com — Refund not done, new order not delivered

Address:

Jabalpur, Madhya Pradesh

Trendin Website is like a Parasite that sucks your blood, eats your money and gives you nothing but pain and misery. I had ordered a dress from Trendin which did not fit well and was returned. I requested for a refund and after several calls to the customer care was asked to send a detailed mail with bank account details. I could claim my refund within 3months from the date of return. So finally I shared all the bank details, proof of which I have in email. Again no response from the company. On calling them after ten days or so, I was told that the company had changed their policy and would not be refunding any return amount and I could use those Rs. 1750 plus as Trendin credits in my account to make fresh purchases. I was very frustrated and told them that how could they go back on their word and make new policies without informing the customer through email or call or message. After complaining to them, they said that they would call back after a few days to settle my grievance. Few days later they only called to repeat the same lines like a parrot and that they could not refund my money. Finally u gave up. Now a couple of days ago, seeing that money lying unused in my account, I ordered kids clothes worth Rs. 900 on August 17, 2015. The delivery date was estimated to be August 26, 2015. Today is August 27th and I still have not received my order. On calling the customer care, they were clueless regarding my order and couldn't explain the reason for delay. Finally on asking where my order was they informed it was on some Ramaji Road. On asking where this place was, they were clueless. On asking them to find out and put me on hold, they told me that it was some place beyond Delhi. Again asking them when I'd be getting the order they said that next week most probably. On asking them why they didn't inform me regarding the delay, they had no answer. On raising a complaint with them, I recieved the same stupid email stating sorry for the inconvenience and that I should receive my order in two to three days (again no final definite date) and that if I didn't receie e my order on time I should call them. Why would I call them. Why don't they deliver what they promise. Pathetic service, I am fed up!