True Balance — failed to add money to my wallet, won't refund

Respected sir,
I have added rs-2000 to my true balance mobile app wallet on 27/01/18. Money was debited from my bank account but for network problem money is not added to my wallet. Then again i added rs-1000 that’s added successfully. Now what will i do for taking my rs-2000 refund?? I have mailed them, but they won't reply. Their customer care no is incorrect. Complaint id from them is - 346194. Please do the needful.
Encl.- screenshot given below.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit

    Contact Information

    India
    File a Complaint