TTK Prestige — Faulty gas burner and not get onsite support for last 7 days

akshay s

from Mumbai, Maharashtra

Address:	South Goa, Goa, 403601
Website:	www.ttkprestige.com

I had purchased a gas burner automatic with 3 burners model GT 03 L AI worth 8000 in the month of June 2015 with 2 years on sight warranty support and replacement if product not repairable/damaged.

since day one I had issue with ignition system and battery socket is very poor quality which keeps battery exposed as cover does not fit properly and automatic ignition system of the burner has become weak in months time.

After several complaints to call center with this issue that one burner is not functioning and the agent on call everytime say they will send expert to our place in 48 hours but its been a week they have not turned up after several reminders.

This product is in warranty and I really want replacement of this faulty gas burner or money back as the reputed brand like Prestige failed to give service and the material used in construction looks of cheap quality which is giving mental trauma to us and spoiling our peace of mind.

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Oct 28, 2016

Updated by akshay s After calling call center of prestige for registering complaint they have kept making couple of incidents with time (7days ) but failed to give service which they assure on call in 48 hours.

my complaint id is GOA2092428 which can be used to trace my case logs with Prestige TTK support center by dialing [protected] .