TTK Prestige — Prestige Grain Grinder

Had ordered a Prestige grain grinder on 07.03.2023 through ttkprestige website against order no.[protected] which was received at my residence on 15.03.2023 around 5:30 PM. On opening the device, it is found that there is a hair line crack on the upper granite. Further, the stones/ granite is rough in such a way that it seems to grind itself alongwith the grain. Also, the cover of the hopper is not smooth. It may kindly be noted that the product has never been even plugged in due to fear of further damage.

I called [protected] & [protected], the numbers provided on ttkprestige website multiple times, but none attended my call. Then from google I got the no.[protected], the IVR finally transferred my call to the customer representative who gave my head office no.[protected]. The machine informed that the no. I am calling in currently available. Every time I call this no., I get the same message. Meanwhile I called back customer care no.[protected] again, who informed that he can only arrange a technician visit and cannot help in executing return.

All websites provide the facility of return within a certain span of time. If they had no return policy, the same should have been informed at the time of placement of order. However, no such information was provided. The product I ordered is neither in usable condition nor is there any assurance that if they provide me with the same product in exchange, it would be any better. Thus, I am pursuing a refund of money in return for the product. Also, my experience of buying product from ttkprestige website is horrible as it is just waste of money, as the product showcased on the website is not up to the mark and there is no way to look and feel unless one gets the same in hand.