TVS Tyres — Tyre got cracks in the centre line

Hemant Pathade

Jul 24, 2021

Address:

C2, Staff Quarters, AVCOE, Sangamner, Ahmednagar

Respected sir/madam, I have purchased a new TVS Jupiter on 20 November 2018. Presently I have travelled less than 8450 Km. on it. From few days it from tyre was lossing air, after two to three days gap. When I checked it I found the tyre was cracked in the center line. So, what should I do now, its really a poor performance by your tyre. Let me know to do now on [protected], or [protected]@gmail.com.

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Comments

TVS Tyres Customer Care

from Madurai, Tamil Nadu

Jul 26, 2021

Verified Support

Thanks for contacting us Mr. Hemant Pathade . We can assure you that this is not the experience our brand stands for and we apologize for the inconvenience. Requesting you to share your location and contact details and our representative will get in touch with you shortly to help you out.

Hemant Pathade's [Complaint's author] reply, Jul 29, 2021

My location is Amrutvahini College of Engineering, Sangamner, Ahmednagar. My contact no. is 9011076115

TVS Tyres Customer Care

from Madurai, Tamil Nadu

Jul 30, 2021

Verified Support

Dear Mr. Hemant Pathade, thank you for sharing your contact details with us. We have shared your query with our customer care team. You will receive a call from the concerned person shortly . Thank You for your patience.

Hemant Pathade's [Complaint's author] reply, Aug 19, 2021

No reply from your side, just took all the details and photos. What should I do now. Your follow up system is really very poor.

TVS Tyres Customer Care

from Madurai, Tamil Nadu

Aug 19, 2021

Verified Support

Hi Hemant, so sorry for the inconvenience. Allow us some time to get back. Our concerned team will get back to you anytime now.

Hemant Pathade

Oct 20, 2021

Just very irritating experience with TVS. The customer care has zero idea about services and facilities. I have waited, wasted and frustrated for more then two months but no solution with them. They don't even give response.
I suppose, the product which are faulty, out dated or expired are fitted in the new bike and sold. Really very irritating experience. I am not a satisfied customer of TVS.