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TVS Tyres

[Resolved]  TVS Tyres — warranty claim for tubeless tyre

Address:Chennai, Tamil Nadu, 600095

I have been trying to submit a warranty claim for a cracked tubeless tyre for my activa scooter, but unable to do so. The contact form on the tvs tyres website does not work and mails to [protected]@tvstyres.com keeps returning from their server. Let me know the way to submit the necessary information.

Do let me know if it is sufficient to submit the same here in this website as see previous complaints recieving response stating to send details to [protected]@tvstyres.com for a resolution.

Regards
Chandru
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Jan 11, 2018
Complaint marked as Resolved 
TVS Tyres customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2017
TVS Tyres Customer Care's response Dear Chandru,

We have received your complaint, to assist you better request you to share your contact number and location at [protected]@tvstyres.com, so that our customer support team can get in touch with you at the earliest.

Thank You,
Customer Care TVS Tyres
Verified Support
Dec 08, 2017
TVS Tyres Customer Care's response Dear Chandru,

We haven't received your contact details yet. Kindly share the same at [protected]@tvstyres.com, so that our customer support team can get in touch with you at the earliest.

Thank You,
Customer Care TVS Tyres
Verified Support
Dec 11, 2017
TVS Tyres Customer Care's response Dear Chandru, We still haven't received your contact details so we are closing this request, if you need further support please email us on: [protected]@tvstyres.com
Thank You,
Customer Care TVS Tyres
Dec 20, 2017
Updated by Chandru Ganeson Hi, As mentioned earlier, the mails sent to [protected]@tvstyres.com keep returning. Is there an alaternate mail id?

Regards
Chandru
Dec 20, 2017
Updated by Chandru Ganeson Still unable to send mails to the provided email id. It seems non-functional...

[protected]@tvsscl.local via rout5.hes.trendmicro.com
Attachments2:53 PM (3 minutes ago)

to me
Delivery has failed to these recipients or groups:

[protected]@tvstyres.com
A problem occurred during the delivery of this message. Please try to resend the message later.
The following organization rejected your message: zimbra.tvstyres.com.
Jan 02, 2018
Updated by Chandru Ganeson So far no response to my mails to mktg.[protected]@tvstyres.com. Unlike mails to [protected]@tvstyres.com, the mail did not bounce and I assume it got delivered. Wondering still why no one is responding. Please mail me at [protected]@gmail.com.
Jan 08, 2018
Updated by Chandru Ganeson Still no one from TVS tyres has got in touch. Looks like warranty promises from TVS tyres are an eyewash.

Non functional website, email address and automated responses to complaints with no positive outcome are not signs of a professional organisation and does not help building trust in the minds of customers.

Very unlike TVS.
Mar 01, 2018
Updated by Chandru Ganeson How was my complaint considered resolved. This is ridiculous
Complaint comments 
3 Comments

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Comments

Hi, As mentioned earlier, the mails sent to [protected]@tvstyres.com keep returning. Is there an alaternate mail id?

Regards
Chandru
Reply
TVS Tyres Customer Care's response, Dec 22, 2017
Verified Support
Dear Chandru, Kindly share your contact details at [email protected] and our customer support team will contact you at the earliest.

Thank You,
Customer Care TVS Tyres
TVS Tyres Customer Care's response, Dec 26, 2017
Verified Support
Dear Chandru, We haven't yet received your contact details. Kindly share the same at [email protected], so that our customer support team can get in touch with you at the earliest.
Thank You,
Customer Care TVS Tyres
TVS Tyres Customer Care's response, Dec 27, 2017
Verified Support
Dear Chandru, We still haven't received your contact details so we are closing this request, if you need further support please email us on: [email protected]
Thank You,
Customer Care TVS Tyres
TVS Tyres Customer Care's response, Dec 27, 2017
Verified Support
Dear Chandru, you can share your contact details here and our customer care team will contact you at the earliest.

Thank You,
Customer Care TVS Tyres
How on earth was my complaint considered resolved. This is ridiculous
Reply
TVS Tyres Customer Care's response, Mar 5, 2018
Verified Support
Dear Chandru,

Please refer to our above replies where we had requested for your contact details multiple times so our Customer support team could reach you and help in resolving your concern but we did not receive your contact details. Hence your request got closed as a process. For further support, please email us your contact details on [email protected].

Thank You,
Customer Care, TVS Tyres
Hi

i am faceing same issue with the tvs tyres and tyres came with the new tvs Ntourq and its been only 5 months and around 4000 kms but i got a crack on my frount tvs tyre i tried contacting customer care but no response and i even mailed support but tvs has the worst customer service i think its been 5 days since i mailed my problem i got no response i have even visited showroom but i am not getting proper response.

[protected]@gmail.com please contact me and reslove the issue
Reply
TVS Tyres Customer Care's response, Jun 11, 2020
Verified Support
Dear Prashant, Thanks for reaching out. We understand your concern. To assist you better, please DM us your contact number, email id and location.

Thank You,
Customer Care TVS Eurogrip
TVS Tyres Customer Care's response, Jun 12, 2020
Verified Support
Dear Prashant, We haven’t yet received your contact details. Kindly message us the same, so that our customer support team can get in touch with you.

Thank You,
Customer Care TVS Eurogrip
TVS Tyres Customer Care's response, Jun 16, 2020
Verified Support
Dear Prashant, We still haven’t received your contact number. If you need further support, please email us on: [email protected]

Thank You,
Customer Care TVS Eurogrip

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