[Resolved]  Panasonic TV - 42 Inch 3d LCD — Terrible after sales service - complaint No - 033820

Address:

Mumbai Suburban, Maharashtra

This is with regard to the complaint regarding my Panasonic TV that I have lodged with Panasonic Service Centre. Complaint No – 033820.

I have lodged a complaint regarding the non-working of my TV on 12 Dec 2012 at 1500 hours. I was committed that Panasonic would revert and solve my complaint within 24 hours.

In spite of calling you the call centre multiple times and talking to multiple people at Panasonic, I am still to get an answer to my queries and most importantly get any response solving my complaint.

People I have spoken to are:

1. Agent who registered the compliant on 12 December 2012
2. Rajuver on 13 Dec 2012
3. Rajendra Nair on 13 December 2012
4. Floor Manager on 13 December 2012
5. Neetu Nilandan on 14 December 2012

Interestingly, the call centre gave me the contact details of Mr. Padam Singh of Hira Electronics (mob no – [protected] , [protected]; landline no –[protected]. However, in spite of repeated attempts, no one answers calls on any of the above mentioned numbers. Interestingly, Panasonic customer care centre employees (Rajendra and Rajuveer) tried to call Hira electronics and could not get any response.

It is rather rueful that Panasonic just gives out the number of some service centre and then washes their hands off their responsibility of an under warranty product & leaves the customer to fend for himself. Panasonic customer care agents lie on even small things and make false commitments like reverting on a call / solving on a call etc without the intent of doing either one.

Request you to look into the complaint and help solve the issue ASAP.