Uco Bank — Refund initiated by Amazon but didn't receive

I ordered an item from amazon called (i phone 11 black) on 2 October[protected] RS was deducted from account order id[protected]
but order was cancelled by amazon for unknown reason amazon customer service saying that your money has refunded on 2 October already and you will get this at 5 to 10 days i go to bank at 5 oct.Thay say that your amount will be refunded within three days. And at 12 oct i went bank they say wait more 15 day and its about 1 month.I also gave them refund refference id[protected] but they are saying that we can't do anything. With dew respect i need my hard earned money back.