[Resolved]  Uco Bank — Terrible service and misbehaviour of Branch employee and manager.

UCO Bank in general has a terrible customer service, Bansdroni Bank in particular is worst of the lot. My mother (60 years) went to the branch to get my name as a nominee in a FD which is yet to mature after my father passed away last year. The FD is in name of my father (UCO Bank employee) and mother, since he passed away she wants to include my name as nominee. After making many rounds over several days, she had to wait for couple of hours and being sent from one Ms Kabita(Madam) to the branch manager that it will not be possible. The funny part is teh bank manager approved it and then this Ms Kobita (madam) had a close d door with him dismissing his approval. Ms Kobita is a very arrogant and ride lady and abused my mother (that she is at the mercy o[censored]CO bank for her pension) she used abusive language like street goons which is totally unacceptable and unprofessional. Firstly they cannot do anything to help, the manager is totally clueless about bank formalities and is driven by this lady and then this kind of misbehaviour with A DECEASED EMPLOYEES"S SPOUSE!!! What can be done here to make sure this Ms Kobita knows her boundaries and behaves in a professional manner? My mother is not tech savvy, I was not present, if I was there I would have recorded her whole conduct which would have made my case stronger. Please contact me at [protected]@gmail.com