UGVCL — Worst Service

Address:Ahmedabad, Gujarat, 382481
Website:www.ugvcl.com

I was under impression that after the privatization of GEB to this UGVCL and other vij company ltd they must have improved their services but appears that it even in worse state than ever before!

I had logged a complaint with the UGVCL customer care with the complaint number 4214572 and tried almost 50 times calling customer care but no one is freaking responding! "All our customer care executive are busy (Busy doing what ??????? Doing whatsapp, FB, Gaming, eating Masalas or something else!!!)

They sends hell lot of reminder if the due date of your electricity bill is nearby but not responding to a customer the way they should! Its been 24 hours and I'm just waiting...

I wish I could have been served by Torrent rather this UGVCL
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મારો ગ્રાહક નં.૭૦૬૩૭૦૦૬૮૩૬ છે.જે છાપી સેંટર હસ્તક આવે છે. મે સરકારશ્રી યોજના ઉજાલા હસ્તકના એલ.ઇ.ડી/બલ્બ મેળવવા તા.૨૯/૧૦/૨૦૧૬ના રોજ છાપી સેંટર ખાતે સંપર્ક કરતાં બલ્બ ખલાસ થ ઇ ગયેલ હતા.અને હવે બલ્બ ક્યારે મળશે તેનો સંતોષકારક જવાબ મળેલ ન હતો.તો હવે બલ્બ ક્યારે મળશે તે જણાવવા વિનંતી છે. મારો મોબાઇલ નં/૯૯૨૫૮૬૭૧૫૮ અને [protected]@gmail.com
Worst Electricity provider is UGVCL,
yesterday whole night there wasn't power supply without any genuine factors
almost every alternate week there is power cuts/fluctuations.
There should be banned on this company or it should be rather merged with Torrent.

is there any idea when torrent will come to chandkheda area??
Sirji Jay Bharat sathe janavanu ke Bhananivas Shivnagar Society tharad banaskanth ma tar no vadhare anter hoi tema tar bhega thavani sakyatya vadhare rahe che teni vache na gaala ma Navo poll nakhvaa jem bane tem koi Jan hani na te mate tamne namra vinnatti che

Rathod Prahaladbhai nanjibhai

Sirji Jay Bharat sathe janavanu ke Bhananivas Shivnagar Society tharad banaskanth ma tar no vadhare anter hoi tema tar bhega thavani sakyatya vadhare rahe che teni vache na gaala ma Navo poll nakhvaa jem bane tem koi Jan hani na te mate tamne namra vinnatti che

Rathod Prahaladbhai nanjibhai
Dear sir
mera name paras kumar ninama hai mera consumer no. [protected] hai maine abhi online payment kiya tha, but payment mere account se kat gaya hai par rasid nahi aayi aur mail bhi nahi aaya hai.plz help me
This company has to be the worst electricity provider. I am writing this at 5.22 am. The power went off at 3 and I lost my sleep and mood horribly. The customer care number is just a joke. They tell you to wait and within few seconds, the call gets disconnected automatically. Poor customer response and pathetic service will screw this company sooner or later. It is such a disgrace to be a customer of this madness!
UGVCL...nothing to talk about it.
There is no comparison between Torrent and UGVCL.
The worst ever experience after I shifted to a location from Torrent to UGVCL area.

In last 5 years, I experienced only power off for 4 times and if counted in minutes the total will come to a mare 15 minutes...and when with UGVCL I am experiencing like in a he'll. Almost 3 times a week there is power shut down and sometimes it is for 4 to five hours in a day.
I cannot imagine how the ###### UGVCL works...just a little rain...power shut down.
Little wind power shut down, these are extra apart from just unwarranted shut down.

If Torrent can manage the 5 Star service why the hell this UGVCL cannot provide.

These people are so relaxed that they even not care for the customer.

Power distribution should be privatised..
Otherwise imagine in telecom sector...you have only BSNL to choose from how you can feel?? You can have mobiles but no network...funny is not it???
Some one should take strict action against such pathatic government service providers.

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    UGVCL Phone
    +91 27 6222 2081
    +91 27 6222 2080
    UGVCL Address
    UGVCL Regd. & Corporate Office, Visnagar Road, Mehsana, Gujarat, India - 384001
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